Support Center

Find answers to common questions about Optimal Home

Frequently Asked Questions

How do I add a property? +

Tap the + button on the home screen, fill in the property details including address, type, room count, and size, then save.

How do I add a room? +

Open a property, scroll to the Rooms section, tap the + icon, select the room type, enter a name and optional details like size and notes, then save.

How do I add an item? +

Navigate to a room, tap the + button, fill in the item details including name, category, condition, and photos, then save. The item will be added to that room.

How do I invite a tenant to my property? +

Go to your property details, tap 'Share Property', enter the tenant's email address, and send the invitation. They will receive an email to accept.

How do I document item conditions? +

Navigate to the item, tap 'Add Owner Condition' or 'Add Tenant Condition', add photos and notes describing the condition, then save.

How do I log a maintenance log? +

Go to a property's Maintenance tab, tap the + button, select the type (repair, inspection, etc.), add description, cost, and optional photos, then save.

How do I add a service contact? +

Open a property, go to the Service Contacts tab, tap +, select the contact type (plumber, electrician, etc.), enter their details including name, phone, and email, then save.

Is my data secure? +

Yes! We use Firebase's industry-standard encryption and security measures. Your data is encrypted in transit and at rest.

How do I delete my account? +

Go to Settings, scroll down to the Danger Zone section, and tap 'Delete Account'. You'll need to enter your password to confirm. Warning: This action is permanent and will delete all your data including properties, items, documents, and photos.

Contact Us

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Email Support

For general inquiries and support:

support@hidela.com
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Report a Bug

Found an issue? Let us know:

bugs@hidela.com
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Feature Requests

Have an idea? We'd love to hear it:

feedback@hidela.com

Response Times

We aim to respond to all inquiries within: